Boutique Policies

This page con­tains some of the com­mon ques­tions about the Fine Arts Boutique policies. If you have ad­di­tion­al ques­tions, please let us know.

1. Who can order from the Fine Arts Boutique?
2. Do you accept international orders?
3. What are the accepted methods of payment?
4. What is your shipping policy?
5. What is your cancellation and return policy?
6. What if my item was damaged during the shipping?
7. Are your products covered by a warranty?
8. Do you provide repair services?
9. Do you provide cleaning services?

1. Who can or­der from the Fine Arts Boutique? You need to be at least 18 years old to or­der jew­elry, fine art, and hand­craf­ted knives from our boutique, and need to be at least 21 years old to or­der fire­arm en­grav­ing ser­vices. As you place your or­der, you will be asked to ac­cept our boutique terms and con­di­tions. By sign­ing the or­der form, you also state that you are of a prop­er age to place an or­der.

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2. Do you ac­cept in­ter­na­tion­al or­ders? We ac­cept in­ter­na­tion­al or­ders for jew­elry, fine art, and hand­craf­ted knives. Our fire­arm en­grav­ing ser­vices are avail­able to the United States cus­tom­ers only. Due to the Fed­er­al fire­arm ship­ping reg­u­la­tions, we are not au­thor­ized to re­ceive fire­arms, as­sembled or in parts, shipped to us from over­seas, nor ship them back to the cus­tom­er.

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3. What are the ac­cep­ted meth­ods of pay­ment? Fine Arts Boutique ac­cepts the fol­low­ing meth­ods of pay­ment: per­son­al checks is­sued by the United Stated banks, cash­ier's checks, money or­ders, wired trans­fers, PayP­al, and Google trans­fers. Also, we use PayP­al to ac­cept cred­it card pay­ments. If you se­lect cred­it card as your meth­od of pay­ment, we pre­pare a PayP­al in­voice that can be paid with any ma­jor cred­it card without cre­at­ing a PayP­al ac­count. We apo­lo­gize for the in­con­veni­ence, but at this time we can only ac­cept cred­it card pay­ments un­der $3,000.00.

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4. What is your ship­ping policy? We provide free ship­ping and ship­ping in­sur­ance for all our items, with the ex­cep­tion of the en­graved fire­arms (see cor­res­pond­ing sec­tion for de­tails). All ready ready for sale items are shipped with­in 48 hours after the pay­ment clears. All or­ders are shipped with­in 48 hours after be­ing ready. The products will be de­livered to the ad­dress you provided us with through a de­liv­ery ser­vice of our choice. When the or­der is ready and shipped, we will no­ti­fy you and send you a track­ing num­ber. Your sig­na­ture upon re­ceipt is re­quired.

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5. What is your can­cel­la­tion and re­turn policy? No gal­lery or­der, wheth­er cus­tom­ized or not, can be can­celed or altered by you. All gal­lery or­ders are fi­nal and non­re­fund­able. Avail­able for sale items pur­chased from the boutique can be re­turned with­in sev­en busi­ness days after the date of re­ceiv­ing the items. Please con­tact us if you wish to re­turn the ready item pur­chased from the boutique. We will as­sign a re­turn num­ber to your or­der and send you the item re­turn form. You will have to ac­cept the terms, sign the form, and send it back to us with the item. The ship­ping of the re­turned item is at cus­tom­er's ex­pense. We will ex­am­ine the item's con­di­tion and en­sure that it is un­dam­aged. A re­stock­ing fee of 10% is ap­plic­able to all the re­turns and will be sub­trac­ted from your re­fund.

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6. What if my item was dam­aged dur­ing the ship­ping? Please con­tact us im­me­di­ately if your item ar­rived dam­aged. All claims for dam­age or er­rors in de­liv­ery must be made in writ­ing to Fine Arts Boutique with­in 5 days after re­ceipt of ship­ment. By not con­tact­ing the Fine Arts Boutique with­in the spe­cified time frame you are waiv­ing your right to claim dam­ages at a later date. When you con­tact Fine Arts Boutique with your claim, we will provide you a re­turn au­thor­iz­a­tion code and a ship­ping la­bel. Please re­turn your dam­aged item with its ori­gin­al pack­aging. The item must be in un­worn/un­used con­di­tion. Used items will not be ac­cep­ted.

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7. Are your products covered by a war­ranty? Fine Arts Boutique war­rants the qual­ity of crafts­man­ship for a peri­od of ten years from the date of re­ceipt. If a gem­stone be­comes loose in its set­ting, or if a knife's blade be­comes blunt from nor­mal use, we will ser­vice your item, re­store it to ori­gin­al con­di­tion, and re­turn it back to you at no ad­di­tion­al cost. This war­ranty does not cov­er ac­tu­al lost gems or dam­ages res­ul­ted from im­prop­er use or care, in­clud­ing but not lim­ited to, bend­ing, scratch­ing, break­age, or ex­pos­ure to cor­ros­ive ma­ter­i­als, such as per­fume, hair spray, chlor­ide, or acid. This war­ranty is only ex­ten­ded to the ori­gin­al pur­chaser of the products, and not to any sub­se­quent own­er of the products. You have to con­tact us with your war­ranty ser­vice re­quest be­fore send­ing your item. We will as­sign a work num­ber to your item, and no­ti­fy you, when the work is com­plete, and your item is shipped back to you. The item ship­ping costs both ways are at your ex­pense as well as any ship­ping in­sur­ance or cus­toms fees.

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8. Do you provide re­pair ser­vices? If you ac­ci­dent­ally dam­age your piece, you are al­ways wel­come to con­tact us and check wheth­er it is pos­sible to re­pair it. The re­pair cost will de­pend on the amount of work re­quired for restor­ing the item's ori­gin­al con­di­tion. If the dam­age is too severe, Fine Arts Boutique might sug­gest a full re­place­ment. For cus­tom craf­ted pieces which can­not be re­pro­duced dir­ec­tly, Fine Arts Boutique can of­fer craft­ing a sim­il­ar piece.

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9. Do you provide clean­ing ser­vices? Each item ordered from Fine Arts Boutique comes with spe­cif­ic care, clean­ing, and stor­age in­struc­tions. Fol­low­ing these routine main­ten­ance in­struc­tions will help pre­serving the ori­gin­al con­di­tion of your piece. Also, our team will be glad to an­swer any ad­di­tion­al care re­lated ques­tions you may have. If more thor­ough clean­ing is re­quired, the Fine Arts Boutique provides free jew­elry clean­ing ser­vices for jew­elry items pur­chased on our Web­site (of­fer is lim­ited to one free clean­ing a year), and ship­ping is at your ex­pense. Clean­ing ser­vice will not cov­er any re­pairs and will not guar­an­tee res­tor­a­tion of ori­gin­al col­or of metals and gems. The ship­ping of the item is at your ex­pense.

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